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CS CENTER

1644-1069
AM 10:30 - PM 06:00 Sat, Sun / Public holiday are day off
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Review: Do not shop here if you live in Canada - first time shopping here
Date : 2018-12-21Score :★★★★★
Name : Suzy Koh
Hits : 16

Two reasons:

1. Customer service was very poor

2. Customs costed $180 CAD - I shopped for $500 CAD worth of clothes


To specify:

1. I asked for the tracking information 2 times after my order. First time, I was asked to wait because there were delays in orders. The 2nd time I asked, I was told that I was not available when the package arrived (I was home all day because I was sick) thus the package will be sent back and I would need to pay $20 either for the refund or to have it sent back to me. I know that the company is not responsible for the shipping itself and the fact that the delivery person did not bother to call me or knock on the door is not the issue. The issue is that Mocobling did not bother to help me to find the package. When I expressed the issue that I should not have to pay another $20 for a package I know nothing about in terms of its location, the two options I mentioned above 

(I would need to pay $20 either for the refund or to have it sent back to me) were what was offered to me as a reply. When I complained again, I was told to find the package myself lolol absurd... but so I did because Mocobling was not helpful at all 


2. I ordered $500 CAD worth of clothes and I had to pay $180 for customs at the post office. I have purchased many things internationally online and this is ridiculous. The clothes are not worth ~$700 CAD. 


I am never shopping here again.  

Comments List
mocobling
Dear customer,

Apologize for the inconvenience
Apologize for that according to shop policy, We cannot help you for tariff because we noticed on the website for it
http://en.mocobling.com/Help/main
If you return back to me, should subtract shipping fee because we sent you a not defective product
again, apologize for the inconvenience for that and we will efforting make improvements for the inconvenience
Apologize for the inconvenience again

Thank you
Have a nice day :)

List of posts
No.
Product
Content
Score
Name
Date
Hits
49
normal
okok (1)
★★★★
Xinan Huang
2018-12-24
12
48
normal
good (1)
★★★★★
Xinan Huang
2018-12-24
15
47
normal
Xinan Huang
2018-12-24
14
46
normal
★★★★★
Xinan Huang
2018-12-24
15
45
normal
★★★★★
Suzy Koh
2018-12-21
16
44
normal
★★★★
Sol Jo
2018-11-12
40
43
normal
★★★★
Sol Jo
2018-11-12
31
42
normal
★★★★★
Sol Jo
2018-11-12
36
41
normal
★★★★★
Sol Jo
2018-11-12
28
40
normal
★★★★★
Sol Jo
2018-11-12
32
39
normal
★★★★★
Sophie
2018-11-12
29
38
normal
★★★★★
Sophie
2018-11-12
29
37
normal
★★★★★
Siqiong Zhang
2018-11-12
33
36
normal
★★★★★
yunjae kong
2018-10-24
79
35
normal
★★★★★
Easy Payday Loan
2018-08-10
80
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